Amcrest cloud app cannot connect

[noirish]

I can't view any recording in either iPhone or iPad. It used to work, but now It always says CANNOT CONNECT. Something wrong at your end? It makes this product less useful.

[platron]

I have the same problem. I'm able to get a live view from the amcrestcloud website, and I can see my (one) camera listed on the iPhone Amcrest Cloud app, but when I attempt a live view, I get a black screen on which the error message
Failed...
Cannot connect...
briefly appears, before the screen goes back to black. Interestingly:
1. I can see the up-to-date list of recordings from the app, but I can't view any of them; I get the same error as above.
2. I can make changes on the "Edit Camera" page of the app (like resolution), and they are immediately reflected on the website.
I'm pretty sure, therefore, that this is not a problem with camera connectivity but with the cloud app.

In an unrelated problem, in the Amcrest View app, it is impossible when importing from cloud to enter a password containing special characters.

[noirish]

@platron, you described the problem in much more detailed.

Hopefully, this can get addressed ASAP as mobile access is THE most important aspect of any IP cameras.

[noirish]

Everyone facing the same problem should chime in so they know how serious a problem this is.

[deelam]

I see the same problem. Going to web page via Google Chrome works, but the Cloud App cannot connect to the camera as you described!

[deelam]

Using the Amcrest View Pro app works much better!

[Stylez]

I'm having the same exact issue. I cannot view anything on the "cloud app" I can see there are recordings in the app but I can't view them. If I use the Amcrest View Lite app I can view my cameras with no issues. I would like to view on the cloud app so I can see the recordings. I'm also getting notifications from the cloud app notifying me when there is motion - I just can't view them. If I login on the cloud website on my computer I can view the cameras and the recordings. I had Foscam Cloud service prior and had no issues with viewing on the cloud app. Please help!!!

[bourdonj]

Hi, I have exactly the same problem. I just dowloaded the Amcrest cloud app and I am unable to access the live view "Failed...Cannot connect...""
Do you plan to fix this issue soon ? I don't want to upgrade any cloud plan if the app is not working.
Thank you.

[noirish]

Is it a problem between the app and the service provider (camcloud)?

I also won't upgrade to 7 day plan unless it's working on my phone.

[Stylez]

Hi, I have exactly the same problem. I just dowloaded the Amcrest cloud app and I am unable to access the live view "Failed...Cannot connect...""
Do you plan to fix this issue soon ? I don't want to upgrade any cloud plan if the app is not working.
Thank you.

Is it a problem between the app and the service provider (camcloud)?

I also won't upgrade to 7 day plan unless it's working on my phone.

I agree with both of you. If the cloud app is not working I will not upgrade my service either. I might just return the cameras as this is the reason why I bought the cams to see on the cloud service.