Amcrest cloud app cannot connect

[Raheel]

Hi all,

Just wanted to provide an update here, it seems a few of you are on iOS devices. We discovered an issue on iOS after a few of these reports and quickly realized there was an issue with iOS 9 specific devices. We released an update to both the App store and Google Play store to fix this issue a few days ago.

The Google Play store app has already been updated but the App store usually has a more thorough review process whenever submitting updates to an app, so the release for the updated app should go live by the end of this week for iOS. This should resolve the issues you are seeing. If you guys have any questions or concerns please do contact us at support@amcrest.com so we can assist further, I really do sincerely apologize for the inconvenience this has caused.

[Stylez]

Hi all,

Just wanted to provide an update here, it seems a few of you are on iOS devices. We discovered an issue on iOS after a few of these reports and quickly realized there was an issue with iOS 9 specific devices. We released an update to both the App store and Google Play store to fix this issue a few days ago.

The Google Play store app has already been updated but the App store usually has a more thorough review process whenever submitting updates to an app, so the release for the updated app should go live by the end of this week for iOS. This should resolve the issues you are seeing. If you guys have any questions or concerns please do contact us at support@amcrest.com so we can assist further, I really do sincerely apologize for the inconvenience this has caused.

Thank you Raheel!!!!!

I just downloaded the update and it works perfectly now!!!! Appreciate the help!!!

[noirish]

Thanks everyone!

[troubleshooting]

I think I'm having the same problem. On Iphone, I can set the camera to record motion and send alerts, but when I go back to play the video captured during the motion alert, it says there's no video. But there is video. In the cloud app, the video clips show up. Why is it, the view app show's no video and the cloud app shows video?

[noirish]

Not working again on iOS.

[Melvin]

Hello,
The Amcrest view app only plays back video stored on the SD card. The cloud app instead plays back video stored on the cloud by the camera. So these two apps plays back videos stored in entirely different locations and you will have to use the specific apps for your purpose.

[noirish]

It's working again, thanks, if anything was done at all. But it's annoying if it keeps coming back.

[daniels]

Just tested it and everything is working again.

[noirish]

Spoke too soon, both Amcrest View and Amcrest Cloud are not connecting...

This unreliability is frustrating!

[Dustybogey]

I am having the same issue on the cloud. I followed your instructions and downloaded the app from Apple. It looks like when I download the app is in the Apple cloud. Does this mean that I am downloading the original app without the update? It does not work and I get the same error message.

Dustybogey