New QCAM will not record

[lbutlr]

I just got a QCAM (NVR with 4 cameras) box. I have it setup and am able to access the view of the cameras from a windows 10 machine using Internet Explorer as well as from an iOS device.

Nothing that I do can get the QCAM to record. at all. Even manually pressing the record button does nothing but bring up a dialog saying it is recording, and then another dialog saying it has stopped recording when I press record again, but there is nothing in the playback area and no sign of any recording at all.

The manual, such as it is, is very sparse on setup information.

Right now, I just want the two cameras I've connected to record. They can record 24/7. I would like to get them to trigger only on motion, but that can wait until they do something other than show me the current view.

I can also see the two cameras on the HDMI screen I connected to the NVR temporarily, but using the mouse UI to try to navigate through all the setting screens is... terrible.

Oh, and the Safari Plugin for OS X (macOS) doesn't work either, and the IE plugin is super fragile and will stop showing video, forcing me to relaunch IE.

[t84a]

Pages 31-33 of the manual explains recording. Did you setup the recording schedule?

[lbutlr]

There are a total of 24 pages in the QCAM NVR Quickstart Guide. There is no other manual in the box. However, in the webUI under recording schedule I have tried both with all boxes blue (record) and green (motion). to no avail. nothing is recorded.

I CAN record from the iOS device, manually, and the recording gets saved into the camera roll. This is, so far, the only way I can record anything from the cameras.

[Melvin]

Hello lbutlr,

Under device > HDD please check if the hard drive is listed and format it once. Check the playback option select the channels and search for recording.

Please use the Qcam Smart client software for a more stable interface. Below is the Windows version. .

https://support.amcrest.com/hc/en-us/ar ... ent-Player

[lbutlr]

I was able to record today after rebooting the NVR. I can not record based on motion, but it is recording both cameras constantly now.

I'll try the Windows software, thanks.

Edit: This is odd, I do get email alerts for motion, just no recording.

Code: Select all

Date: Tue,  7 Feb 2017 12:31:57 -0700 (MST)



Alarm Camera Name:Camera1

Alarm Event:Motion Detection



Alarm Input Channel No.:1

Alarm Device Name:QcamNVR

[lbutlr]

Sometimes, but I can't tell when, I also get a screen shot in the alert email, but I still cannot get any recording based on motion, only if I set it to time-based recording.

[Melvin]

Hello lbutlr ,

Under alarm settings please ensure the motion schedule is set with green bars. Also there is an option record channel under 'Action'. This must be checked for the motion recording to work.

[lbutlr]

Yes, I have the monitor schedule set with green bars (all green bars).

Under Alarm -> Motion -> Action (Channel01) the check box "Enable" is selected, as well as "Send email" and then under "trigger to record" Channel01 is selected. Under area I have white squares int eh area that I want motion to trigger the recording.

Recording options are set to overwrite, pre-record, post-record "2 minutes", and Pack Duration "1 hour"

https://www.dropbox.com/s/vktlo7q6qg8bm ... 3.png?dl=0
https://www.dropbox.com/s/p49ckqlf2gv03 ... 6.png?dl=0

[lbutlr]

OK, I have re "INIT"ed the drive. I have removed the masking on the motion trigger (set it to full screen). I have made sure both cameras have "GREEN" in all squares.

When I go to the "Playback" tab on the Windows 10 or Mac OS software, nothing shows up. In addition, if I switch back to preview, nothing shows up and I have to restart the software to see a live view again. I can MANUALLY record to the local drive.

I get email alerts based on motion, sometimes with video. The free space on the drive is decreasing, but I cannot access any triggered video.

Windows 10 Current as of today, OS X current as of today.

Do I need to return the QCAM? It is entirely useless without the ability to record when someone is triggering the motion sensors.

[Melvin]

Hello lbutlr,

If the space on the drive is decreasing its definitely recording but it just seems the playback does not work. Are you trying the smart client software from both computers? Also try using different browsers with the ip address.

Please give us a call if possible so we can help you determine if the device needs to be replaced.

https://amcrest.com/contacts