Push Notifications Not Working (ProHD)

[skincaid]

I purchased a ProHD and have set it up through my home network, additionally I downloaded Amcrest View Pro and have it working almost perfect. I can view the camera remotely but I have yet to be notified if their was a sound or motion alert. I have gone through the Alarm Manager and checked the boxes in Push Config for Motion Detect and I have not yet been notified? I have tried testing this while I was away by having a family member come by my house and nothing........

Any Ideas?

Thanks

[Stanley]

Hello,

For receiving push notifications on your smart phone, you have to enable it on the app as well as you have to login to your camera using a web interface and enable the motion detection on your camera.

You have to download Amcrest IP config software on your PC in order to view the IP address of the camera in the local network.

Please check the link for downloading Amcrest Ip config software

https://amcrest.zendesk.com/hc/en-us/ar ... g-Software

After logging into the camera, goto Event--> Video detection-->Motion detect

enable Motion detection, set the schedule and detection area. Click on the checkbox 'Record'.

Goto Storage-->Schedule-->Recording schedule

please click on the checkbox 'Motion' . Click on the 'setup' to adjust the schedule. Click on Save

To set push notification on the Amcrest view pro app, please check the link
https://amcrest.zendesk.com/hc/en-us/ar ... t-View-Pro

[skincaid]

Thank you for the information.

[achapajr]

I've followed the instructions and motion detection is working on my PC and is recording successfully. I have the Amcrest View Pro app for android and live view is working but I can't get push notifications to work even though I've turned them on following the instructions posted above. Is anyone else having similar issues with getting android notifications?

[gonatee]

This is also happening to me. i worked with tech support for bout n hr and they decided it was the app. Deleted and reinstalled the app. I got one or two notifications and thought all was working again (it might have been) However now it is not. I set the system up about two days ago everything went smooth and was working correctly including push notifications.

[gonatee]

BTW I have an iPhone. I notice a new update is available I will try that. Another thing to note, I reinstalled the same amcrest view pro
(the $1 version) However the interface was different? Seemed to have more options., instead of alarm manager there is push notifications and a few other things.

[gonatee]

OK it all seems to work now, I'm receiving push notifications. The trick is to make sure and save the periods as you set them and before you exit out of the particular setting you are scheduling.

[achapajr]

I also contacted tech support since I'm still not getting notifications on my LG G3. The tech I spoke with said the app was working fine on his Samsung Galaxy S4. They're going to try to get an LG to do some testing. He also mentioned there's an update to the app that will be coming soon, it just needs to be approved. Hopefully this will fix the notifications issue and also the issue where you can only use the Mic or Speaker one at a time.

[concerned]

I am also experiencing no push notifications. It worked great for the first 5 days. First no push notifications, now today it goes offline. Anyone know why this may be happening?

[troubleshooting]

Worked for me for a little bit. Then stopped. Unable to get the camera to record any motion events, save to cloud, send notifications. Nothing.