Push Notifications Not Working (ProHD)

[Chartchecker]

Stanley, what if you want to only motion detect when away and turn off when home, and you don't have a set schedule? You have to change the setting on your pc as well as the app everytime you leave and return home?

[agtaylor78]

I too an having the same issues. I have tried and followed all directions I could find. It seems like it is recording to the SD card, but I never get push notifications on the app. Running Android Marshmellow, HTC One M8, and the latest version of the View Pro app. Yes, I have set it up in the app. I have set it up in the desktop app too. Nothing.

This issue seems like it should really be fixed ASAP, as it is a huge selling point for this 'mostly' great camera system.

[Melvin]

Hello agtaylor78,

We had released a fix for this issue on Android with latest app update. So it looks like certain devices are still having this issue. Did you try deleting the camera from the app and try again? Also ensure that the Notification is turned on for the app under the phone settings > Notifications.

[mkoster]

I have the LG v10 and this issue persists. No matter what I change, desktop or phone, I am not receiving push notifications. I have checked and rechecked settings as directed but since this a new phone and I just installed the app, I have not uninstalled and reinstalled as suggested somewhere. It did not work from the start. Please let me know if there is a fix for this... very frustrating. Equally frustrating to need two apps and a website to manage this seemingly simple (designed for) task!

[mkoster]

Someone on Reddit suggested to clear the cache and it did make the push notifications work again.. but not sure if it still will work past the first time.. we'll see!

[gmeyerco]

I'm in the same boat. I hooked this up and was getting a gazillion push notifications sent to my work email address for the first two weeks. Now, I get maybe one per hour that something happens. We installed this in our garage because our daughter was attacked two years ago. Now I'm worried that if something happens, we won't have proof of the culprit.

[Melvin]

Hello gmeyerco,

Push notification on the phone and email alerts are different features. So are you saying you do not get email alerts even when there is motion? You can try increasing the sensitivity and lowering the threshold level in the camera settings. If you put the threshold to a high level it will reduce the motion sensitivity.

[OhioGary]

I just installed a new ProHD IP2M-841B. This is a really cool camera with many features so I expected a bit of a learning curve. The features I couldn't figure out I was able to find answers on these forums. However, the Push Notifications is one feature I can't get working no matter what I try. I set the cam up for push notices for motion detect and I have never received a single push notice. I've checked and re-checked all the settings on the camera software (latest firmware, 9-8-2016, was already installed) and phone (Samsung Galaxy S4), deleted and re-added camera, un-installed and re-installed View Pro app. I have not set-up email notices because I really just wanted the push notices. Is this still an issue or is it me? What am I missing? Any other suggestions?

[Melvin]

Hello OhioGary ,

There is nothing else in the setting other than making sure that the Video detect schedule is set properly on the web interface of the camera. There seems to be some issue on specific phones. Could you please give us a call in so that we can look in to this further?

https://amcrest.com/contacts

[OhioGary]

Melvin, tech support said this is a known problem and that they expect an update to the software/firmware will be released in the next week or two. I'll wait for next update and advise. Thanks.