Amcrest Forum

I ran into this problem a while back and after a month of frustration, another customer pointed out the fix: Hook up your DVR to your monitor or TV using the opposite cable that you currently are using. In other words, if you are connecting through VGA, switch over to HDMI. Conversely, if you are cu...

Thanks a TON! This actually worked! I hooked up my DVR to my 55inch TV through HDMI and I can now use my mouse to access controls and change system setting. Much appreciated.

My DVR is not connected to a router/network.

I ran into this same issue 2 weeks ago. I think I was changing the resolution in the system settings trying to match my monitor. There was a toggle for matrix, or video matrix that I clicked on (im not sure if that caused the system to fail) and when I accepted the changes my DVR no longer functions...