Wifi IP Camera PTZ - Need Help Please after reinstalling app on new phone

[tstone3]

I purchased an Amcrest WIFI IP camera 6-8 months ago and hooked it up with no issues and then purchased an Amcrest 16 channel system. After installing my 16 channel system I was able to add the WIFI IP camera onto my phone app with no issues. Shortly after doing so, I had to get a new phone and now cannot seem to get the WIFI camera to work again on the new phone. I was able to reinstall the app for everything but the WIFI camera and am not getting an error message and also is asking for username and password and giving me incorrect username and/or password. I am not sure what to do next. I have also, per the instructions, tried to even to a "factory reset" on the camera to take it back new status but that still didn't work. Can anybody help?

Thank you so much in advance!

[Melvin]

Hello tstone3 ,

Could you please give us a call so that we can quickly help you resolve the issue?

https://amcrest.com/contacts