Video from Push Notifications

[mysdak]

New to amcrest. I found the set up to be pretty intuitive and I have 2 cameras running. IP2M-841 and IMP-723. I set up push notifications for both cameras, but only the videos from the 723 show up in the event list. When I click on the 841 it says no recording while the other will show a recording. If I go to playback, I can view what was recorded on both cameras. I am using SD cards in both units. Any help would be appreciated. Thanks

[Shannon M]

Hopefully you've solved your issue by now, but if not, I was able to fix my same problem by reformatting the SD card. Apparently it got corrupted in a modem crash.

[jakolson]

Same issue here. Worked fine before firmware update... Now notifications work, but won't show recorded video or snapshots... Just get "no recording". Tried reformatting SD cards as well.

[bigscience]

I'm having the same issue as well.

-I get a push notification on motion with the correct date and time in the banner.
-I get an email with pictures of the motion. The date/time in the email is correct.
-Notification center in the app shows the date and time 00-00 00:00:00
-clicking on the notification in the center brings up the pictures/video that says "no recording".
-Playback in the app shows the motion is recorded and can be played back.

At first I thought this was because I had a 64g sd card so I put in a 32g and reformatted it. Same results however.

It seems like the issue, at least for me, is that since the alert thinks the time of the event is at 00:00, it can't find the picture/video at that time so it says "no recording". I'm not sure why the time is 00:00, is this coming from the cam or the app or some notification server?

I've tried to remove, and re add cameras, remove and reinstall the app and it didn't fix it. I even tried to use the IP vs P2P and nothing worked.