Video Does Not Play from Push Alerts

[njbrazil]

I setup a newly purchased Amcrest DVR with POE cameras 1080P. Cameras are working and motion detection is working correctly. I installed the Amcrest View Pro App on my iPhone and get push alerts with video of the motion sent.

When I get a Push Notification when I am sitting in my house, swipe on the push alert to view the recording it will work like a dream and I can see the video and play it back perfectly.

When I am not at my house, let's say my work. I get the Push Notification and swipe on it. The app opens and it shows me the Video (as shown in the pic below). The problem is it will not play back. It will play about 1 second of the video and stop, then it goes to a blue screen. I have to manually scroll through the video and wait for each frame to load. It is almost as if I don't have internet connection, but my wifi at work is very good.

Any ideas on how I can fix this problem?