Video broken on IP2M-841B after firmware update

[JMac87]

I have a IP2M-841B that I just received and I performed a firmware update on it (2.420.AC00.10.R 1/6/2016). After doing so, the video feed is now scrambled and unviewable...see attachment. The web interface is also slow and unresponsive.

What can I do? Do you have an older firmware version that I can downgrade to? I tried reinstalling the new firmware again and I also did a hard reset but that didn't help.

Contacted support yesterday but haven't received a response. Thanks for any and all help! I have a baby on the way very soon and need this camera.

[Melvin]

Hello JMac87,

Please try hard resetting the camera. For this, you need to press and hold the indicator light on the back of the camera for 10 - 15 seconds. The light will turn red and the camera will do its initial pan/tilt after this. You need to set up the camera once again after this as it will reset all the settings.

[JMac87]

Hi, I reset it three times, holding the button for 30 seconds each time. Still the same issue shown in the screenshot.

[Melvin]

Hello JMac87,

Please go ahead and replace the product as it looks like it has a defect. You can contact our RMA team for this.

https://amcrest.com/contacts

[JMac87]

Thanks, I've sent them an email.