I have purchased a IP2M-841W, upgraded the firmware to 2.420.AC00.17.R, Build Date: 2017-03-22. But when I record to local (HDD) the format is still .dav instead of .mp4.
Why is that? May I need to change something in the configuration?
Thank you.
Unable to record in .mp4
Re: Unable to record in .mp4
After firmware update you need to do a factory reset or reset to default values. Factory reset worked for us rather than reset to default vales, for new features to work. Note that you will have to setup the whole camera again. Factory reset won't erase the new firmware but wipes the memory for the system changes to work. We have 4 IP2M-841W and just went through firmware update he'll. But rest assured all will work after dine right. We had same issue but now after redoing it thecway amcrest advises in there firmware changelog. It's defaulted to mp4 and all features of camera including email and motion working as advertised. Hope this helps. And we also just upgraded to the 3/22/2017 firmware.
Re: Unable to record in .mp4
Most common solutions are reinstalling and updating. Have you tried these ways? If you still can't overcome the issue, maybe you need to use other third-party tools like VLC, OBS, Camtasia, Joyoshare Screen Recorder to save your time and energy. They supports most formats. OBS and VLC are free as well.