try login and get stuck in download loop

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marcusmorley
Posts: 1
Joined: Sun Oct 15, 2017 2:02 pm

try login and get stuck in download loop

Post by marcusmorley »

When i try to log in it says i need an active x control so i download it and it says to restart browser, i do this and try again and it says i need active x control again over and over and over again, using IE browser
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: try login and get stuck in download loop

Post by Melvin »

Hello marcusmorley ,

Click on tools in IE menu and ensure that the active X filtering is turned off. You can also try resetting IE to see if thjat works.

If you are still facing issues, give is a call on 1-888-212-7538 and we would be happy to take a look in.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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