Safari Plugin not recogonized as installed on MacOS Mojave

[vash68]

I am still on High Sierra 10.13.6, maybe that's why the app works for me then. I can configure the NVR, the cams, view live feeds as well as view playbacks. See below screenshot of live view.

Big thanks to captnsmeck and Crf1000 and possibly other posters for figuring out a temporary workaround with Amcrest cameras.
Shame on Amcrest for not being proactive with this issue - your customers are unable to use your cameras on Mac.

I am on High Sierra 10.13.6 and I am unable to use Surveillance Pro app to view my cameras/NVR like captnsmeck and Crf1000 did, it just never worked for me.


When I open the SP app, it is unable to connect to any of my cams because it loses my cam passwords when I close the app.
When I <Add In> all my cameras with correct passwords to the lower window, they all get "online". OK.



Then I open "Real Play" view, I dont have "Live View" as seen on captnsmeck screen.

Here, on a right hand pane, I am unable to Add a device - clicking the plus sign "new group" brings up a dialog which does nothing and saves nothing.
So I cant add my cams or DVR here and view them.




I suspect I may be running a different version of SP app, whose version I can't confirm since the app doesnt display it where all Mac apps do, but in ViewConfig menu I can see this:

SMART PSS (aha, right...)
TipNo 1.11.1
TipDate 2016-12-06

This is what I downloaded and installed from here, just like Crf1000 did:
https://support.amcrest.com/hc/en-us/ar ... llance-Pro

However, my screen shots differ from those by captnsmeck for whatever reason
I dont have "Live View" menu/app, I think in my case it is called "Real Play".



Do you guys have any idea what version of Surveillance pro you are running and where I can download it?


I went over all this with Amcrest rep and he was unable to get me connected to my cameras or NVR.



My iphone app started giving me too many false alarms on motion events around September 2018. There seems to be no way to adjust sensitivity in the iOS app.
No NVR access either.

My Amcrest cams and NVR are now useless pieces of metal scattered around my house.
What a joke to the tune of $1000 USD out of my pocket.
Good thing all of it is covered by lifetime non-support.

[Cyberneil]

Ok.. I have messed with this for a bit..
I downloaded the only mac version I found of SP on my MacBook Air 2018 and it worked fine and it showed the words LIVE VIEW

..But installed that same version on my Mac Mini 2012 and it does what was shown above this post and it says REAL PLAY. and it never lets me see the default group or my camera and it seems like you cant change any other settings because it will throw up a errors as failed .... even though in device manager. it’s shows it’s added my camera . and It’s in green, like all is well. it’s very strange
I’m on 10.14.2 on both machines.. all seems equal.. just doesn’t act the same ..

Hope for more info from this forum...thanks

[jack7]

Ok.. I have messed with this for a bit..
I downloaded the only mac version I found of SP on my MacBook Air 2018 and it worked fine and it showed the words LIVE VIEW

..But installed that same version on my Mac Mini 2012 and it does what was shown above this post and it says REAL PLAY. and it never lets me see the default group or my camera and it seems like you cant change any other settings because it will throw up a errors as failed .... even though in device manager. it’s shows it’s added my camera . and It’s in green, like all is well. it’s very strange
I’m on 10.14.2 on both machines.. all seems equal.. just doesn’t act the same ..

Hope for more info from this forum...thanks

It does not appear that you are using the same file on the Macbook and on the Mac mini, no matter what they are named. I suggest you find the file you downloaded on the Macbook, copy it and put it in your downloads on the the Mac mini. Then use it.
I'm not a Mac user, so interpret this as needed.

[Crf1000]

Sorry vash68, been gone awhile and just saw your post. My Survelliance Pro version does look different from yours too. On mine if you go to the General tab, then on the left it has a tab that says version. Mine is 1.11.1, with a build date of 2016-12-06, same as yours. Now if we are looking at the tab icons my General tab looks like your SystemCfg. One thing I should mention is I just have a traditional 1080p DVR, not an NVR. Maybe that brings with it a different setup compared to mine? Also, like you I am running macOS 10.13.6. I downloaded my version of SP at this link on Amcrests website. https://support.amcrest.com/hc/en-us/ar ... llance-Pro which again is the original link I posted before and what you have already. I hate that they haven't updated this yet for everyone. Really ticks me off. Sorry that yours is still not working! Only thing I can think of again is the DVR verses NVR. Its the only difference.

[Crf1000]

But just saw captnsmeck quote that he has a NVR too. So I'm not quite sure why its different.