Region and Schedule Settings Go Blank

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jbisme
Posts: 2
Joined: Tue Jun 14, 2016 5:37 am

Region and Schedule Settings Go Blank

Post by jbisme »

I have some 720P cameras and was having an issue not receiving email notifications for detected motion. Have figured out that the region (map) settings are forgotten and the schedule goes away too. No clear cause for this problem. Really don't need to be specific with either of these settings, but they seem necessary in the grand scheme of things. I have flashed all cameras with the latest firmware. Is there a fix for this problem??? Thank you.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Region and Schedule Settings Go Blank

Post by Melvin »

Hello jbisme ,

The schedule and region settings might not stay if you have the camera added to Amcrest cloud. This is because whatever settings you have in the cloud for the camera takes priority. Are you able to get the Email test to work? Check the log to find if the camera is logging the motion detection events. If not, the schedule might need to reset.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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