Recording Schedule Save Failed

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watcheronthewall
Posts: 4
Joined: Fri Jan 20, 2017 6:50 pm

Recording Schedule Save Failed

Post by watcheronthewall »

I have 2 IP2M-841B. I have attempted to perform the schedule change I desire, through the web (via direct IP login), through the PC Desktop Surv Pro App, through the Cloud App, and through the android Pro app. Every time i make a change, I recieve the error "Save Failed", and my schedule reverts back.

Currently, I have 7 days a week, 24hrs a day, scheduled for motion detect (with push and email) and alarm. I have had no alarms, but motion detect works. I access the motion detect through a 2 camera cloud service I have paid.

Locally, I have a 32gb SD card installed and detected in both devices. I want this to record to the SD card 24/7. Preferably, I'd like both cloud and sd card to perform all 3 functions 24/7, with the ability to log into the cloud and see my motion alerts flagged as they are now. I will accept, only being able to view my 24/7 non alert recordings through desktop IP access and android pro app, if that is the need.

Bottom line, I need to be able to see alarms, motion, and have the ability to watch full recordings, not just the small portion recorded when motion is detected. Why will the schedule refuse to save?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Recording Schedule Save Failed

Post by Melvin »

Hello watcheronthewall ,

When you directly login to the camera from PC, click on the 'default' option under schedule and try to set up the schedule again. If that does not work, you may have to try doing a hard reset.

For this, you need to press and hold the indicator light on the back of the camera for 10 - 15 seconds. The light will turn red and the camera will do its initial pan/tilt after this. You need to set up the camera once again after this as it will reset all the settings.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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