plug in comes back "not trustworthy" with Norton Security

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Josie
Posts: 1
Joined: Tue Jun 28, 2016 8:48 am

plug in comes back "not trustworthy" with Norton Security

Post by Josie »

How am I to view my cameras from work pc when I cant download the plug in? My Norton keeps blocking the download because it comes back Untrustworthy.

Any help?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: plug in comes back "not trustworthy" with Norton Securit

Post by Melvin »

Hello Josie,

The plugin is a small software file and it has been tested to note cause any harm to the computer. Norton is suspecting it to be a threat and removing it. Turn off Norton for a few minutes and then install the plugin.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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JustPassingBy
Posts: 3
Joined: Wed Jun 29, 2016 2:10 pm

Re: plug in comes back "not trustworthy" with Norton Securit

Post by JustPassingBy »

Hi Melvin!

Here is a resource for how to report false positives to the AV vendors directly
http://www.techsupportalert.com/content ... endors.htm

I know some AV vendors can be difficult to work with, but it does not hurt to make the suggestion. :)
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: plug in comes back "not trustworthy" with Norton Securit

Post by Melvin »

Hello JustPassingBy,

Thank you for the suggestion. We will surely work on that.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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alabamatoy
Posts: 18
Joined: Thu Jul 07, 2016 5:10 pm

Re: plug in comes back "not trustworthy" with Norton Securit

Post by alabamatoy »

Same thing happened to me, Norton Security alerted on the web plugins file. I have mine setup to allow me to override, I did, it works.
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