Playback doesn't work on Amcrest ProHD 1080P IP2M-841

[cortex]

Live view works okay, but it will not playback recorded videos via the local view web plugin or cloud. In the local view all it shows is a crossed out camera icon (see attached screenshot).

I know videos are being recorded because my SD card fills up and if I remove the card and view it on my computer directly I can see many DAV files which can be opened in the Smart Play software. I can also download the dav files directly view the local web view, but not mp4 files.

I've tried multiple browsers, a different computer, a different OS (win7 and Win10), a different SD card, recording to FTP, nothing has made a difference.

Any suggestions?

[Stanley]

Hello,

Please try mozilla firefox then 'Run as administrator' and see if that works.

[cortex]

It still does not work.

[Stanley]

Hi,

Please try hard resetting the camera.

[cortex]

Performing a factory reset fixed it.

[fabre]

@Cortex how did you get your FTP to work? Would you please share your configuration. I have a Raspberry PI running as an FTP Server, I can access from any of my computers MAC and Windows; However, when I set up storage on the PROD HD to my FTP server, put credentials and everything, it does not seem to work. I will really appreciate your help.

Thanks

[tommyn]

@Cortex how did you get your FTP to work? Would you please share your configuration. I have a Raspberry PI running as an FTP Server, I can access from any of my computers MAC and Windows; However, when I set up storage on the PROD HD to my FTP server, put credentials and everything, it does not seem to work. I will really appreciate your help.

@Fabre, did you get your Raspberry Pi working? I'm trying the same thing and my ProHD camera is logging in and out every 5 seconds. But doesn't upload anything. I can use FileZilla and command line ftp into the RP and it works fine. I can upload to my web server and that works. But no RP.

Thanks,
Tom