Phone support is terrible.

[David Bird]

Once again I've had to contact phone support and once again:
1. Can't understand the tech...
2. Can't answer my question
3. See #1

I've been given a name and extension number that is supposedly in the U.S. I call, enter the extension number, and ALWAYS get a message that the person is not available....and my call is NEVER returned.

NOTE TO AMCREST: If you would provide tech support by native English speakers, you would greatly enhance your brand and sales. Individuals like me like your equipment but tech support is abhorrent. At this point I would never, ever recommend your products...because of your service.

[disgruntledcustomer]

yes, there over seas tech support needs help, hopefully an american company will pickup the new contract.

[Stundre]

David I so agree with you, I have had a horrible experience from day 1 with Amcrest and to this day almost 3 months later, still no answers. Sigh.