PC-NVR not working

[bgenet]

Hello,

I can't make PC-NVR work with my IP-841 Amcrest cameras.

PC-NVR is highlighted but when I opened the PC-NVR tab in the Surveillance Pro, the entire page is greyed out and disabled. All fields ("Name", "IP", "Port", and "Status") are blank.
Tried many times on 3 different PC ( one Win10 and 2 win7pro ) => same result.

I did what Melvin said elsewhere in this forum but never succeed :
1) Please go to Devices and add the PC as a device list. For this, go to the option 'Devices'.
2) Click on the 'Add' button.
The next field will ask for the following info;
a) Device name: This can be anything eg: PC NVR
b) Method to add: select 'ip/Domain'.
c) Ip/Domain name: This should be the ip address of your computer
d) Port: 37777
e) Group name: Default
f) Username: admin
g) Password : admin
h) Click add

Thanks for your help.

Bernard.

[Melvin]

Hello bgenet ,

Please give us a call on 1-888-212-7538 so that we can take a further look.

[ponykrt]

I had the same problem when downloading software from amcrest site so I erased it and reinstalled the software cd I got when I bought my nvr and the pc-nvr works now, software on there website does not work