P2P connection not working but Adding IP address works fine

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Crewkarl
Posts: 1
Joined: Sat Sep 10, 2016 4:02 pm

P2P connection not working but Adding IP address works fine

Post by Crewkarl »

Help,

I have the amcrest IP2M-841B camera. I tried to set up the camera with the simple P2P menu on my iPhone . Could never connect when I pressed the live view, tried multiple phones. So I set up the camera via IP add in be device manager. I have no issues seeing the camera in the house over my network, I can remote into the camera via web browser using the camera's ip. I can use the web interface amcrestview.com to see the two cameras remotely. Lastly I get the motion alerts on my phone remotely. But I can not see the cameras on the iPhone remotely. I did a static IP for the Lan when I need to connect for problems. But I use wifi and that is DHCP. I just am stuck on where to look next to connect the app to the camera remotely. I imagine it's my router. I am just using the century link router that came with my internet contract. I have have never set up DDNS, but I have set the router to allow port forwarding before. There has to be an easier way. Any suggestions?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: P2P connection not working but Adding IP address works fine

Post by Melvin »

Hello Crewkarl ,

You need to set up port forwarding for the http and TCP ports of the camera in your router. Then you can create and an amcrestddns address under setup>Network>DDNS. On your phone, you need to add the DDNS and the TCP port. Please contact our support in case you have additional questions.

https://amcrest.com/contacts
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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