Offline event

[hawkes]

Our new camera has been running flawlessly since it was installed a week ago. Last night for some reason the camera went completely offline and did not recover until someone power cycled it this morning. The logs in the surveillance pro software (installed at a remote site) have entries and while I can probably guess at what some of them mean, I do not see a listing or guide indicating what they might mean. I don't know if these entries are stored in the camera and retrieved when I connect or if they are only local to the software installed at the remote office location. Here is a sample of some of them:

165 2017-05-12 02:01:13 System Eject Action : Insert Device, BUS : MMC, Device Name : /dev/mmc0, Logic No. : -1, Media : FLASH, Physical No. : 0
166 2017-05-12 02:01:11 admin Login Address : xxx.xxx.xxx.xxx
167 2017-05-12 02:00:59 System Save Configuration Name : Video Format
168 2017-05-12 02:00:58 System Start up Reboot Mark : Power Off
169 2017-05-12 02:00:58 System Abort Time : 2017-05-12 01:58:47
170 2017-05-12 12:27:04 admin Logout Address : 127.0.0.1
171 2017-05-12 12:27:00 admin Logout Address : xxx.xxx.xxx.xxx
172 2017-05-12 12:26:46 admin Logout Address : 127.0.0.1
173 2017-05-12 12:26:40 admin Logout Address : 127.0.0.1
174 2017-05-12 12:25:17 admin Login Address : xxx.xxx.xxx.xxx
175 2017-05-12 12:24:49 admin Logout Address : xxx.xxx.xxx.xxx
176 2017-05-12 12:24:25 admin Event End Event Type : Off-line Event, Interface : eth0
177 2017-05-12 12:24:17 System Event Begin Event Type : Off-line Event, Interface : eth0
178 2017-05-12 12:24:02 System Event End Event Type : Off-line Event, Interface : eth0
179 2017-05-12 12:23:59 System Event Begin Event Type : Off-line Event, Interface : eth0
180 2017-05-12 12:23:06 System Event End Event Type : Off-line Event, Interface : eth0
181 2017-05-12 12:23:03 admin Event Begin Event Type : Off-line Event, Interface : eth0
182 2017-05-12 12:14:28 System Event End Event Type : Off-line Event, Interface : eth0
183 2017-05-12 12:14:21 System Event Begin Event Type : Off-line Event, Interface : eth0
184 2017-05-12 12:14:19 System Event End Event Type : Off-line Event, Interface : eth0
185 2017-05-12 12:14:15 System Event Begin Event Type : Off-line Event, Interface : eth0
186 2017-05-12 12:03:22 System Event End Event Type : Off-line Event, Interface : eth0
187 2017-05-12 12:03:19 System Event Begin Event Type : Off-line Event, Interface : eth0

I started a local video record just a few seconds after midnight and went to bed. The playback of the video continues until about 12:24am and then stops.

The camera is hard wired with Cat 5E. There is a small 32GB microSD card installed in the camera. I have x'd out the IP for the home office, but I assume that is the software trying to log in and continue the stream. Alarms for disconnects and offline had not been enabled at the time.

Any assistance would be greatly appreciated.

-hawkes

[Melvin]

Hello hawkes,

We are not sure what exactly might have caused it but there seems to be some network interruption. You can set up the camera to auto reboot daily and this can help eliminate these type of issues. The settings is under settings > System > Auto maintain.