NV4116E-HS -Motion detection doesn't work

[ampatel]

Hello Tech Support,

Few months back i bought NV4116E-HS with 8 POE Cameras and 4 Wifi Cameras. General recording works fine but motion detection doesn't work on any of the Camera.
Camera Model:
Four IP2M-852EB Outdoor Cameras - Firmware version: 2.420
Four IP2M-841EB Indoor Cameras - Firmware version: 2.420
Two IP2M-841B Indoor WiFi Cameras - Firmware version: 2.520
Two IPM-HX1B Indoor Wifi Camera - Firmware version: 2.520

Without the motion detection i don't see any meaning to have this system. Please advise how to fix this problem.

Thanks

[ampatel]

NVR version :3.210.AC02.0, Build Date: 2017-06-13

[Melvin]

Hello ampatel ,

Please make sure that event is enabled for all channels. The option record channel should be checked as well . This also should be checked for every channel. For eg, for channel 2 only record channel 2 should be selected.

Then under storage > Schedule ensure the schedule for motion recording is enabled. Please give us a call and we hope we can definitely help you with that.

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