NV2108E NVR Alarms but no snapshots

[TonyHagan]

For awhile, anytime I got an NVR Alert I also got a snapshot from the particular camera. But, I had other persistent problems and was advised by Amcrest Customer Support to do an NVR reset. I did and now no matter what I do there are no snapshots.

I had tried many combinations of sensitivity and threshold settings with the same results - - no snapshots.

I am using Gmail and have made certain that "less secure" is set (on). Still no snapshots.

I have been told by Customer Support that this is a known problem and "they are working on a fix". I accept this buy wonder why I was getting snapshots before the reset but afterwards none.

Is anyone getting snapshots using an NV2108E? If yes, what is the secret?

My firmware date is 05/16/2017. I have one internal camera and four external cameras.

[Melvin]

Hello TonyHagan ,

From the NVR settings Record > Schedule > Snapshot schedule, ensure that the snapshot schedule has been set for motion 24/7. It should show in yellow shade if it has been scheduled for motion.

Also ensure the attachment option under email settings is checked.

[TonyHagan]

Melvin,

When you say "From the NVR settings Record > Schedule > Snapshot schedule", where is the NVR settings Record? I have tried from the monitor hooked to the NVR 2108E. I also tried from the Amcrest Surveillance Pro App and cannot locate the Snapshot schedule.

Thanks for your anticipated helps

TonyHagan.