No video when accessing through cloud

[shempington]

New to board.
I went through and followed the instructions on how to view my camera through the cloud interface.
According to the app I am able to log into my camera, but when I go to https://www.amcrestcloud.com/timeline and log in, I see no video. I do get motion alerts sent to my email so there appears to be some communication going on.

Any and all help would be greatly appreciated

-Shemp

[Melvin]

Hello shempington,

Can you please call us so that we can look further into this issue?

https://amcrest.com/contacts

[hmorrar]

Hi there

I can login to my cam from my android phone over the internet, the cam ligth is green and connected to wifi with internet, but when accessing amcrestview.com it is showing as red (offline) since morning tried everything rebooting etc and what is strange is that the amcrest pro on mobile works fine over the internet and i can do anything with the cam!

anyone has an idea how to resolve this?