No video to iPhone or amcrestview

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davidbod
Posts: 5
Joined: Sat Jul 16, 2016 7:46 am

No video to iPhone or amcrestview

Post by davidbod »

Camera is Pro HD IP2M-842. I have it installed and can see video in the IP Config tool and can login to the camera and see video on my iMac using Safari hitting the local IP address. My iPhone as well as amcrestview know about the camera, but won't show any video. My iPhone and camera are on the same wireless network. Help?
davidbod
Posts: 5
Joined: Sat Jul 16, 2016 7:46 am

Re: No video to iPhone or amcrestview

Post by davidbod »

OK I can see it in AmcrestView, just had to hit the camera icon and get the right feed. Now help with the iPhone?
davidbod
Posts: 5
Joined: Sat Jul 16, 2016 7:46 am

Re: No video to iPhone or amcrestview

Post by davidbod »

OK the problem with AmcrestView was I had to hit the camera icon until I had the main feed "M" and then it displayed. I had disabled the subfeed on the camera. So that gave me a hint for the iPhone. When I turned the subfeed back on, now it displays on the iPhone. So does that mean that the iPhone only gets the subfeed and not the main feed?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: No video to iPhone or amcrestview

Post by Melvin »

Hello davidbod ,

Yes substream is preferred by default on phone apps due to bandwidth issues. You can change the stream to HD from the live view interface of the app if you wish.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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