I have an IP2M-841W that has been working well up to today. When I logged in today, the software connects, shows time, etc however the video is completely black. I'm at home in another country so anything I do must be remote.
suggestions?
No video - completely black
No video - completely black
- Attachments
-
- 2017-11-10_10-34-21.jpg (10.61 KiB) Viewed 535 times
Re: No video - completely black
Hello miedemabj ,
Go to the setup > Video > Configuration and default the settings there. If this does not help a hard reset of the camera will be required.
Go to the setup > Video > Configuration and default the settings there. If this does not help a hard reset of the camera will be required.
Re: No video - completely black
My 2 cents for what it's worth (I'm a geek but not an IT guy): I had issues with email not sending, a simple reboot of the device fixed the problem, you should be able to do this remotely. Try "keep alive" reboot once daily if you're not already using it.
Hard resets and default settings shouldn't be required from a device that's already working properly.
Hard resets and default settings shouldn't be required from a device that's already working properly.