Hi,
I have 2x IP8M-2796EW-AI IP cameras. They are set up in a remote location. I have spent hours and hours trying every combination of video and audio sample rate and codec setting, including mic volume on 50% or 100% and noise cancelation on and off. But no matter what I try, when I download a video there is no audio channel present. Audio recording is enabled, so it should be working. I have access via the Amcrest Pro View 2 Phone App, Amcrest Surveillance Pro PC App and remote access to the https web browser GUI too, so I can change and access anything.
I have tried downloading via Playback in the web browser Gui and I have also tried downloading in all formats via the Surveillance Pro PC app, including 'original format'. I have tried playing .dav in the Smart Player and I have tried all files in VLC too and it shows no audio channel in the codec details window. So it seems like it is just not including audio in the downloaded video at all.
When I view the feed live I get audio, though I do have to 'unmute' it every time I access live view, so I wonder if its muted by default somehow.
Can anyone help me fix this? It is essential for my use to have audio.
Firmware version on the camera is: V3.000.00AC008.0.R
Thanks,
Tom