Lost Movement of my 1080p IP2M-841

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msanta
Posts: 3
Joined: Tue Dec 22, 2015 9:10 pm

Lost Movement of my 1080p IP2M-841

Post by msanta »

One of my 1080p IP2M-841 cameras has stopped doing PTZ movements. I tried resetting it, restarting it, I don't know whatelse to do. Has anyone experienced this situation before? Any help will be deeply appreciated, thanks.
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Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Lost Movement of my 1080p IP2M-841

Post by Melvin »

Hello msanta,
This is a very rare issue. I think this could be a hardware issue. Please contact our RMA department for a replacement.
https://amcrest.com/contacts
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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jmartinamcrest
Posts: 8
Joined: Sun Feb 14, 2016 11:43 am

Re: Lost Movement of my 1080p IP2M-841

Post by jmartinamcrest »

I too, had this problem with one of my two IPM2-841 cameras. When you say you have "Reset" the cameras, I assume you mean holding in the green LED on the base of the camera for an extended time? I had no idea that was even a button, but Albert, here on the forums pointed it out to me, and that reset solved my PTZ failure. Of course I had to go back through and reconfigure the camera again, but it was better than having to RMA something to Amcrest.

Just my $.02.

Jim
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