Live View works on network, but not when I am viewing away from home

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rayflyer44
Posts: 1
Joined: Wed Jun 14, 2017 7:58 am

Live View works on network, but not when I am viewing away from home

Post by rayflyer44 »

I setup the cameras using wi-fi setup on the Amcrest View Pro app on my android phone. While I was at home, on the network, I can view both cameras just fine.

When I am at work and try to connect to the cameras it says "login timed out" and I am unable to view either of my 2 cameras.

What am I doing wrong?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Live View works on network, but not when I am viewing away from home

Post by Melvin »

Hello rayflyer44 ,

Is the issue only with office wifi? Have you tried disabling WIFI and just using 3G/4G and check if it works?
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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