Kaspersky AV 2017, IE11 and WebActiveX.exe (IPM-721S)

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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Dodge DeBoulet
Posts: 1
Joined: Sat Oct 29, 2016 8:22 pm

Kaspersky AV 2017, IE11 and WebActiveX.exe (IPM-721S)

Post by Dodge DeBoulet »

At some point in the last few months I encountered an issue where I could not access my Amcrest IPM-721S cameras remotely; I would receive the error "Resources are limited; failed to play video stream." This is with HTTP, not HTTPS. I attempted a number of reconfiguration options on the cameras' settings, but none had any effect.

I also temporarily turned off Kaspersky AV 2017 temporarily, but the results were the same.

In the end, the solution was to add an exception for C:\Program Files\webrec\Torch\3.0.0.3\WebActiveX.exe with the following settings:
KasperksySettingsWebActiveX.png
KasperksySettingsWebActiveX.png (25.2 KiB) Viewed 966 times
If this is a repeat post, my apologies. I performed a search and did not find any relevant matches.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Kaspersky AV 2017, IE11 and WebActiveX.exe (IPM-721S)

Post by Melvin »

Hello Dodge DeBoulet,

Thank you for posting your findings here. This will certainly help others here.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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