Issue with Video feed

[PonyBoy]

I have setup an outdoor cam (IP3M-943B) and an indoor cam (IP3M-HX2B). Both are working fine on the iOS app.
I am able to access my outdoor cam via the amcrest surveillance pro software as well as through web access.

I am unable to view video from my indoor cam through surveillance pro, but I can view through the web access. The camera shows as online (camera IP/SN/Model all populate) in the surveillance pro software but get an error when trying to use Liveview. I've attached pics. Can anyone give me some ideas?