IPM-721S not triggering motion on the phone

[cristoaca]

Hello everyone!

I have been using this camera since 2016, stand alone, just with SD card and the initial free plan provided at that time. Very happy with it as motion detection that triggered notifications on my phone was the main feature I was looking for. Couple of months ago, the motion detection stopped working. The button in the app is of course turned on.

I not very tech savvy. This is what I tried so far:

Reset the camera. Deleted old camera name from the cloud, created a new account, added camera to it (different name). Updated the firmware. Ensured motion detection and push notification are turned on in the app on the phone as well as on the ip webpage. Formatted SD card. Ensured region setting is all selected.

I can see the list of the motion detection events under "Alarm" on the ip web (camera and laptop on same home network), but there is no event showing on the phone app Amcrest View Pro - Push Notifications - Event List.

Could this be related to the switch to the new plans? Is motion detection notification still a feature under the new free plan/Live View?

Thank you in advance for any advice!

[cristoaca]

Update: I installed Amcrest View Pro 2 on the phone, added the camera that was already connected and it's working! Now testing some more..