IPM-721s: Not Playback

[cuem]

Hi All!
My IPM-721s 's got 16G SD card.
i's configuration "active" ---> Event List watched ok (when camera 's motion detect). BUT MENU "PLAYBACK", I choosed this camera and day (ex" 2023-04-15 All) ---> i watched only one detect (~10s) while Event List 's got 20 motion detect.
Can you help me!
Tks!

[Revo2Maxx]

Hello and Welcome to the Forum

Would need to see a Picture of the Playback search for better understanding of what is going on. I do have a 721 that I use. However I don't have a MSD in the device because I just record to a NVR for events and Full time in Sub channel. Now mine is a POE version however it should still work on the same search and playback the normal 721 would. I could install a MSD in the camera for some testing.

What type of System are you trying to playback on. Phone App, WebUI, ASP or some 3rd party software? Also what is the Firmware of the camera

[cuem]

i used Amcrest View Pro on Samsung.
IPM-721s 's got 16G SD card
i login menu Push Notification ----> Event List 's got more Motion Detect ----> click any motion watched ok, but i login menu Playback not record or only 1 record ~10s.
Tks!

[Revo2Maxx]

Sorry don't know how you have your system setup. Normally it is if only setup for Detection. It will record each events for 10 seconds could be longer if the motion event is longer.

To tell you the truth, It would be best for access of your cameras using IE or IE mode in Edge seeing the camera is older FW type before Chrome. With that you have better control and access to the camera and playback. For me anyway the phone is for access while I am away..

If I am away from Home and want to have more access to my systems I use ASP with my Devices setup in P2P mode on ASP I can access my devices and even access the WebUI of the device once connected. ASP can also playback both images and video

Here is some pics of WebUI for one of my cameras and another one showing access from ASP now it only shows the layout I just picked a random day for displaying playback and the AI pro on that day only had 2 events to list however it is to give you an idea of what or how it could look for your cameras.

Screenshot (4382).png (54.01 KiB) Viewed 1027 times

Screenshot (4383).png (86.04 KiB) Viewed 1027 times

[cuem]

My systerms 's lot of model (IP2M-841, IP3M-943B, IPM-721s). All models 's Playback ok, except 1 camera IPM-721s not Playback (My systems used for 2 years, i bought IPM-721s and install it for 3 day).
When i don't Playback IPM-721s, so i check Motion Detect (on menu Push Notification) of IPM-721s and i watched any Motion Detect of it.
I don't understand, Why don't Playback (no record) !!!!!!!!!!!!!
Thanks all !

[Revo2Maxx]

I don't know why it wouldn't playback. I would double check that your setup for Recording on motion and that it is setup in the Schedule that way on all days as well.

It can be hard to find things on the app some times and that is why it would be better to use ASP or WebUI from a computer. However if only access you have is your phone then it might be hard to point to the issue you are having as there is not much that one can do on the app to look over settings like you can from the WebUI or ASP..

I mean setting up a Motion only system and only using the Phone could be problematic. I am not saying it can't be done it just isn't' as easy or effective as other methods of connections to the cameras.

I don't have many systems anymore that are working on pure motion. I have AI nvr's and DVR's that I connect my cameras to. So I turn off motion record and only use motion for Snapshots.

My 721 is connected to my AI NVR and that is setup on the NVR to have an Intrusion and full time record on Sub Channel for use of the Mic in that area.. Because my camera is POE it isn't connected to my normal network it is connected to POE port of my NVR..

However with this being an isolated issue with from what it sounds like 1 camera. I would Reset the camera and setup again using the same method you setup before. If that don't cure the issue then maybe changing out the Micro SD card might be able to cure the issue. Outside of that. IT would leave DL the FW for your camera and installing it FW again even if it is the same one that is on the camera at this time. Doing so could solve issues if it happen to not fully install the last time it was updated..

Sorry it is really hard to say what and or why something like this happens.

[cuem]

Thanks Revo2Maxx!
this weekend, i will replace new memory card, factory reset and again install it.
(i 'm living rural, only used router Huawei B311 + SIM 4G ----> not Nat Port for WebUI or ASP)
Tks!