IPM-721 not getting emails

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cyth
Posts: 2
Joined: Tue Nov 21, 2017 12:00 pm

IPM-721 not getting emails

Post by cyth »

I was getting correct emails then they stopped. I went into everything and seemed okay. I checked settings something seemed off so I put keep alive on got nothing. Then 30 minutes later get nothing but that. I unchecked that but now that is all I get. Is there anything I missed since it seems the camera every 3 days goes back to default settings. Or is it just on it last leg of a slow death, torturing me as well.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: IPM-721 not getting emails

Post by Melvin »

Hello cyth ,

Are you able to get test emails? Make sure the send email and snapshot option is checked under Video detection settings and the attachment under email settings.

If none of these works, try using a different email as sender and use the credentials for that email. You can also call us on 1-888-212-7538 if you are still having trouble.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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