IPM-721 Error: "This camera is already in use on an account"

[jhb1]

Anyone else getting this message?

I keep getting, "This camera is already in use on an account." when I try to add my camera to Amcrest cloud and on the Amcrest cloud app. I even bought the 7 day cloud history - I can't even see my camera to use it.

Things I have tried:
1. Full factory reset on the camera multiple times
2. Deleting and reinstalling app
3. Factory reset from 192.168.0.23 <- camera can be accessed here
4. Using only ethernet connection
5. Turning camera off and waiting for 10 minutes.
6. Hard resetting and turning camera off and waiting...

It was working just fine - I think something happened when I ordered the 7 day cloud history that breaks my access.

[Melvin]

Hello jhb1 ,

Please give us a call or email us with the serial number of the camera so that we can help you out.

https://amcrest.com/contacts