IP8M-2496E Problem

[Ron70AMC]

Purchased 4th Amcrest camera, IP8M-2496E. Great camera except problem with motion detection playback. Only can do with PC with IE plugin. When using PC Surveillance Pro or phone apps for android or apple it says "no recordings" for motion detection. Anyone run into this. Customer service has been no help..

[jack7]

I had the same problem(no records message) with a 2m-858 and only use the SD card for playback records. I figured out my problem. Try this:

IE View Pro - works as it should

For Android View Pro, IOS View Pro for ipad, and Surveillance Pro:
When specifying record type, use All, or General (green record). Do not use Motion Detect(gold/yellow).

Another available IOS app is just called View Pro. It works because you can't specify record type, and probably uses All. But it still displays green records for motion detect.

When you know the above, it's really not a problem. I do have a month old active Amcrest support case on it where development is supposed to look at it. Let me know here if this works for your problem, and I'll report it for your camera type.

[Ron70AMC]

Only IE web app shows green general with yellow md. PC Surveillance Pro and phone apps only show general recording therefore you have no idea where md's occured.

[Ron70AMC]

PS. Tech support gave ticket # 5 weeks ago and today no help.. Fast loosing confidence in amcrest.. This is my 4th camera, all others work fine.. Amcrest would be well surved to fire their complete support staff an find some competent people.