I noticed a very strange issue on my 2 IP5M-1173EW-28MM units. I generally create 2 admin accounts. On these 2 units when I create the second admin account and log into that I do NOT see the CAMERA tab when i the setup screens. Very strange. I am running the latest firmware.
Ok so I understand what you were saying so I removed my First Post lol...
So i setup another account under the admin and all the items are there.. If you need you will have to setup your new admin account and add in the view and playback of the system and also anything that you want the seconds admin to have.. However the easiest way to add a limited Admin is under a different Group.. If you did then you will need to add in the group that you made what is missing seeing you can take and add to them as you like..
So like if you setup for a DVR or NVR if you only wanted the Second admin to have 8 cameras of the 16CH you would under that group only let the 8 channels you wanted them to have access too...
So for your camera
You will want to edit the user under your Admin or what ever account made the second admin account... Then you will want to edit the user and add in Conditions and Video to get the Camera to come back you can add video to get it to come back but without Conditions they won't be able to make that change also AV Pram to make sure all is complete...
After Removing them 3 things I have nothing in camera
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I did what you suggested and it still does not work. the "Camera" tab does NOT appear at all. I check my other Amcrest camera's and they all are ok. It only happens on my two IP5M-1173EW cameras. The latest firmware was in 2018 which I have updated.
Hello sorry that didn't help any.. Sadly I would have to say next is try and do a Factory Reset.. If a Reset wasn't preformed after the update even if it was I would do another one anyway.. I have had some issues at times that the First reset didn't solve but the second one did..
Sadly other then that if it is still within the Warranty period I would after a next failed reset contact Amcrest and see if you can get them to Reflash it with the old Working FW.. Sadly it would need to be Returned to them as FW before 2019 and 2020 can't go back before Aug 2019.. So if it was working under the 2018 FW and if not in Warranty maybe they will have the R&D do a Clear and re program
But I would try a reset.. Maybe build the new admin out of the main admin after reset and then remove from the user what you don't want them to have access to..
Did the Factor Reset and all but same story. Added an extra admin but when you login to that account you do not see the Camera tab on the left hand side menu option. Like I said very weird as it happens to both of the IP5M-1173EW. But this does not happen to any of my other Amcrest camera's. This must be a defect in the IP5M-1173EW software.
Very strange for sure... I will have to get my hands on one and see what I can find out..
So did you make a new Admin off the normal admin profile or off a new profile? But I am not sure it matters as you have said you have other cameras that it works fine on so I am sure you doing what is needed for that...
What FW and are they new or older outside the Warranty area?
I usually leave the original ADMIN account alone exactly for these reasons. I create a new admin account by clicking on add user and choose the ADMIN group as the selection. Its what I do for all my other camera's. The FW was the 2018 version for the IP5M-1173EW model. Keep in mind I did do a Factory reset so I'm not sure it reverts back to the 2017 FW. Either FW does NOT work. I got these camera's about 2 weeks ago. They are mounted and all.
I think it's a problem with the IP5M-1173E models as both of these are displaying the same problem. Everything works good except for access to the CAMERA tab menu when logged into a created admin account.
Yeah sadly when you do a Factory Reset by software in the menus it isn't as solid as the Hardware one in the camera.. However if this is an issue before the FW update and has not been solved in the update it looks like it will need to be passed on to the R&D team for fixing as long as the cameras are not Discontinued. If they are then sadly it will need to remain unsolved.. I will pass it along tomorrow..
I looked up how to do the hardware reset and it entails taking the camera apart and pressing a button inside the unit. Can be done but it is messy. It's really a shame as this is the only issue I found on the IP5M-1173E. I put in a support question (ticket: 364883) also but have not heard back from Amcrest yet. Usually takes them a day or two.
Sadly I forgot that my Amcrest Contact is only working 3 days a week and I am a day behind thought today was Wed but sadly it is Thur so I won't hear form them until Monday... With your Ticket in if as I said not Discontinued and they find the same results in the testing maybe get something in a new fw future release...
Sadly nothing can be done as of now without just giving up the normal admin account on the camera until it is fixed...
