IP3M-956E Stops Working

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pgiannopoulos
Posts: 1
Joined: Tue Oct 03, 2017 8:10 pm

IP3M-956E Stops Working

Post by pgiannopoulos »

I'm experiencing a problem with an IP3M-956E camera where it stops working after several hours. If I reset its POE connection at the switch, the camera will start working again only to die out later. I've noticed that even when I can't access the camera, the IR lights are still on so it seems to have power. I've also noticed that there are two entries in the IP Config tool for the same camera. The second entry shows an IP address of 2001:250:3000:1::1:2/112 but I can't modify any of the settings for that camera. The camera has the latest firmware. I'm using another IP3M-956E camera and that one is not experiencing any issues. Any ideas?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: IP3M-956E Stops Working

Post by Melvin »

Hello pgiannopoulos ,

Try connecting the camera to a different port in the switch to see if that helps. Also ensure the camera is on the latest firmware. You could also try a hard reset on the camera which will require you to unscrew and open up the camera.

If none of these works, there is a possibility that its a bad camera.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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