IP3M-956E PTZ issues

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paintballer4lfe
Posts: 1
Joined: Mon Aug 01, 2016 10:37 am

IP3M-956E PTZ issues

Post by paintballer4lfe »

So i have the camera running solely off POE from my Cisco 3560. I have it using DHCP and everyting works fine, picture is good.

The Amcrest Suite works well and i kind of like it, however when i try to use the PTZ features it does not work.
So i go into the setting using the Amcrest Suite and go to PTZ and i just get a failure when the PTZ settings window pops up.

Not sure what to do or go from here, i cannot call the tech support at the moment im at work but im remoted in at home and wondering what to try. The camera is great but what's the point of seeling a PTZ when the PTZ doesn't work.

Any help or ideas would be great.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: IP3M-956E PTZ issues

Post by Melvin »

Hello paintballer4lfe,

The model you have mentioned is not a pan/tilt camera. It can zoom digitally but that is all. The camera pan and tilt can only be adjusted from the camera only. It does not support remote pan/tilt.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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