IP3M-941B Ultra HD 2K Wi-Fi Camera Two Way Talk Issues

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WanPriAmcrest
Posts: 1
Joined: Sun Mar 18, 2018 7:14 am

IP3M-941B Ultra HD 2K Wi-Fi Camera Two Way Talk Issues

Post by WanPriAmcrest »

I just bought an IP3M-941B Ultra HD 2K Wi-Fi Camera from Amazon and can't be able to talk through the camera. I can hear what is happening in the room, but when I enable the Mic and talk, nothing comes from the camera speaker. I use the Amcrest View Pro App in an Android 7.0 phone and Windows 10. In both I still have the problem with the two way talk. The two way talk was one of my key decisions because I want the camera to monitor and calm my dog. I am so pleased with the image and the tilt thing, but I really need to talk to my dog when I am far from home and leave her several hours alone. I'll appreciate all the help you may give.
Camera Software Version: 2.520.AC00.18.R, build: 2017-6-29
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: IP3M-941B Ultra HD 2K Wi-Fi Camera Two Way Talk Issues

Post by Melvin »

Hello WanPriAmcrest,

Please ensure you are only using either MIC or speaker at a time. Also it could be a permission issue for the app as it cannot access the device MIC.

Does this happen locally or only when you are away from home? Have you tested this feature from a computer?
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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