IP2M-858W Firmware Problem, NO CUSTOMER SUPPORT!

[usarmympdad]

So, the newer firmware version that I upgraded the new camera with seems to have done the trick. Settings that were giving me trouble by not holding are now, and the new camera as well as the same model older one are both working flawlessly on Blue Iris 5 on my computer, as well as the Blue Iris app on my Samsung Galaxy Android phone.

Sure would have been a whole lot easier all the way around if Amcrest would have had the firmware update available on their support download page, instead of making customers jump through hoops to get it. It would have just been a 5 minute project to download and install the newer firmware and without having to contact anyone.

[Buddycash]

Went through the same problem with no support. I think they don't have any hope or anyone able to write the needed firmware. I have one down now waiting on firmware.....any firmware. They just hope we go away. Been over a year now waiting. Dahua has left them on their own.

[piatnica]

Can I het copy of firmware Version V2.623.00AC003.0.R.R4.2510.9A.NR, Build Date: 2019-11-12?

Joseph

[Revo2Maxx]

IF there is a Firmware that was once out for people to use and then was removed it was done for a Reason or another.. Now if your asking about going down from 1 FW to another in the say type just different level within that type and it is posted for others to use then normally yes say you have a 2020 FW and want to go back to the 2019 FW say 9 or 12 2020 then yes that would normally not be an issue however say the FW was 4-2019 or before then no way to get that back without sending the camera into Amcrest for the Support team to Recode the camera with older FW... In the case of moving up to a 2019 FW that was once there now Removed you might be able to contact Amcrest and they might be able to get it to you if it was not something that was removed for Security Reasons...

[piatnica]

Thank you
I am looking to resolve time issue.
Camera has firmware from Dec 2017 and I would love to upgrade to newest version passible.
Joseph

[Revo2Maxx]

Sorry to say I can't find one personally for the 858.. So here is a couple of ideas... First maybe someone in the forum had a new updated FW that would share it if there was one that was able to have been DL at one time.. Just know if there was one and it was Removed there had to have been an issue either Security Risk or some type of Exploit and they don't want to pass that risk anymore then it has been..

Second thing and most important thing with a 2017 FW I would make sure that it the Current FW for Auto DL.. You can do this by going into your TCP/Ip settings of the camera and making sure that the camera has a good IP, Subnet, Gateway and that you use for DNS for first 8.8.8.8 and second 8.8.4.4 Then save that it will Reboot maybe at it might even after a reboot tell you there is one (if there is) However if there isn't a Popup when you log back in the camera you can go to the cameras settings, then system, then Upgrade, then click on the button for FW and if there was a Stable FW after the one in 2017 that you already have installed it will Popup and tell you there is a new FW.. Do that DL if there is and that is the last Stable FW being offered right now.. However if after making that change it don't offer a FW then the one you have is the last Stable one they are offering at this time...

Also please note I have some of my CCTV hardware blocked by my Router if you do block your camera from the Internet you will want to make sure that you unblock it for at least 24hrs... Oh also if you have P2P turned off I would also turn that on again for at least 24hrs and within that 24hours I would check for a FW every 4 to 8 because P2P being turned off and or Blocking your cameras from the Internet might have disabled the Internet Servers from talking to your camera and it wouldn't be able to offer a FW update if it don't know the camera is there or the FW it has...

[piatnica]

Thank you