IP2M-842E Stops Functioning

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MAV
Posts: 2
Joined: Mon Oct 31, 2016 2:28 pm

IP2M-842E Stops Functioning

Post by MAV »

Camera works fine for a while, usually anywhere from 8-12 hours, and then it drops connection to my Synology NAS and doesn't respond on the web interface or anything. Pings to the camera's IP address still show it to be up and connected to the network, but no other connectivity is possible. This is a brand new camera bought from Amazon three weeks ago, and was recently updated to the latest firmware released on 8/15/16. I did not have the camera in service before upgrading to the latest firmware, so I cannot comment as to whether the update caused the issue.

Melvin, do you have any suggestions? Thanks for all your help and advice on the forum.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: IP2M-842E Stops Functioning

Post by Melvin »

Hello MAV,

The issue seems strange. Not sure its because its tied up with Synology for recording. So does a reboot fix the issue and does it continue to work with Synology? You can set up the camera to reboot once every day at a particular time automatically and it might help. This can be done under setup > System > Auto maintain under the web interface.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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