ip2m-841b will not connect

[jmf1964]

New camera will not connect to the smart phone via the amcrest app, I keep getting a message "failed to connect"

Also will not connect to the pc. The ip tool shows 2 instances of the camera on 2 different ip addresses when I click on the "e" it brings up the log-in but it keeps saying invalid password. I've tried both the default password "admin" and the one I made up for the smart phone.

thanks
John

[Melvin]

Hello jmf1964 ,

Please hard reset the camera and try again.

For this, you need to press and hold the indicator light on the back of the camera for 10 - 15 seconds. The light will turn red and the camera will do its initial pan/tilt after this. You need to set up the camera once again after this as it will reset all the settings

[jmf1964]

Thank you, that did work