IP2M-841 Encoding Issue - Keeps Changing From 1080p to 720p

[jamesburlander]

Hello!

Using the latest released 2017 firmware (updated yesterday), also did a complete factory reset...

I noticed when logging into my camera from the browser, or the OS X Surveillance software.. it's streaming as 720p. I log into the settings, to where I change it back to 1080p under the encoding tab for the "Main Stream".

Within a day, it changes back to 720p. Your settings seem to have an issue staying. Any idea why this is?

I want my recordings and live streams encoded as 1080p. If I have less broadband available, I'll switch to the lower quality stream myself.

Any tips?

Again, latest firmware you released on 3/22, and did a factory reset already.

Thanks!

[Melvin]

Hello jamesburlander ,

If you have the camera added to Amcrest Cloud , please login to cloud and set the video quality to 1080P in cloud. The cloud settings override the camera settings.