IOS Version 4 APP Connectivity Problem [Solved]

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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grabczb
Posts: 20
Joined: Tue Nov 22, 2016 12:31 pm

IOS Version 4 APP Connectivity Problem [Solved]

Post by grabczb »

2 of my 3 IOS devices automatically updated the Amcrest app to Version 4 today. The 2 IOS devices that received the app update no longer connect to any of my cameras.

I’m watching another forum thread where email alerts mysteriously stopped working. First, email alerts stopped working and now I can only access my cameras from 1 IOS device.

What is going on at Amcrest? My entire security system is now pretty much useless. ?
Last edited by grabczb on Sat Jul 06, 2019 5:10 am, edited 1 time in total.
grabczb
Posts: 20
Joined: Tue Nov 22, 2016 12:31 pm

Re: IOS Version 4 APP Update FAIL

Post by grabczb »

I have been troubleshooting the loss of connectivity to my cameras since the Amcrest app update and found a solution. Basically, the app update changed from using the “HTTP Port” setting to “TCP Port”.

I was previously using “8080” in the Amcrest app for several years with the camera below. Once I changed the number to “8180” in the app’s Device Manager setting, connectivity restored. I cringe every time this company performs updates...
67EC03D2-2501-4AB5-A531-784C43EA0BA5.jpeg
67EC03D2-2501-4AB5-A531-784C43EA0BA5.jpeg (131.29 KiB) Viewed 559 times
mromamcrest
Posts: 48
Joined: Mon Apr 22, 2019 9:55 am

Re: IOS Version 4 APP Connectivity Problem [Solved]

Post by mromamcrest »

grabczb,


Thank you for updating us with this new thread. We do recommend using TCP port instead though for IP Domain setup.

https://support.amcrest.com/hc/en-us/ar ... commended-
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