incorrect password?

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
Post Reply
norsk129
Posts: 1
Joined: Sun Aug 13, 2017 12:26 pm

incorrect password?

Post by norsk129 »

I'm trying to reinstall my android app and outside wireless cam but it won't let me see live view because it says I have the wrong user name or password. I can view live via the cloud but not the pro app? Help!
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: incorrect password?

Post by Melvin »

Hello norsk129 ,

The error message is because of wrong password. Please note that the username and password to login in the cloud and that for the camera could be different. If it does not work for you, please hard reset the camera and start again. Note that this will require you to sometimes unmount the camera from the mount and set it up from scratch.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

Image
Post Reply