Hd livestream freeze

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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bendixson
Posts: 3
Joined: Thu Apr 25, 2019 9:54 am

Hd livestream freeze

Post by bendixson »

My livestream plays in SD on my phone but HD freezes. My other set of cameras at different location works fine on phone. Any ideas?
bendixson
Posts: 3
Joined: Thu Apr 25, 2019 9:54 am

Re: Hd livestream freeze

Post by bendixson »

Anyone??
James.S

Re: Hd livestream freeze

Post by James.S »

bendixson wrote:Anyone??

Sorry for the late reply, What model device do you have?
James.S

Re: Hd livestream freeze

Post by James.S »

@bendixson,


This could be happening for a few reasons, This could be related to network limitation and or the settings for HD within the app when switching could be causing a conflict within the live view. I would definitely recommend contacting us so an agent or myself can work with you directly to troubleshoot and resolve the issue with you.

Please send an email to (support@amcrest.com) or give us a call at ( 888-212-7538 ).
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