Failure to play the selected media

[radioboy969]

I have the cloud app on my iphone. I can watch the recorded clips in it with no problem.

When using the web interface I am unable to watch the clips. I see them in the time line. And it scrolls to them etc. But it will not play them. I get the error: Failure to play the selected media


Any ideas?

[Melvin]

Hello radioboy969,
Which web browser are you using? If using Ie or firefox, right click and open the browser as administrator and it should work. If you are still having issues, try the Amcrest Surveillance Pro software.
https://amcrest.zendesk.com/hc/en-us/ar ... llance-Pro