Failing to connect

[MHL1954]

It seems that I cant connect to my IP2M 841B via the app on my phone when I leave the house. I just get a failed to connect message. It works when close to the camera but fails when I leave home and I have to set it up again. What am I doing wrong?

[Melvin]

Hello MHL1954,

Did you add the camera to the phone by scanning the QR code on the device? What phone and mobile internet carrier (verizon, T-Mobile etc) do you use?

[MHL1954]

Hi Yes I did scan the QR code.
I am in Europe so my internet is with Telefonica

[Melvin]

Hello MHL1954,

In this case it would be better to set up port forwarding and the camera on the app via IP/Domain method. You can follow the below link about port forwarding. Once you set up portforwarding add the camera with public IP/DDNS and TCP port in the app.

https://www.youtube.com/watch?v=o9gWmwBpohg