Everything I do gives a failure prompt

[Geko]

Title, no matter what I do it gives me a failure prompt using the surveillance pro after trying to make any change to the settings. The cameras are wireless right now.

[Melvin]

Hello Geko ,

Not sure why that happens. Could you please give us a call so that we can work together?

Call Us 1-888-212-7538

[Geko]

Hello Geko ,

Not sure why that happens. Could you please give us a call so that we can work together?

Call Us 1-888-212-7538

I've called your support about 4 times today and they cannot hear me at all. Every person who I called were not able to hear me and the calls continue to disconnect. And no it's not my connection

[Melvin]

Hello Geko,

Sorry about that. One reason for the failed message is low network signal at camera location. This can be the reason especially if the cameras are connected wireless and are beyond multiple walls/floors from the router.